Telephone

**PLEASE NOTE ALL ICOUNT CARDHOLDERS WILL NOW BECOME CASHPLUS CARDHOLDERS – YOUR ACCOUNTS AND CARDS WILL CONTINUE TO WORK AND YOU CAN CONTINUE TO LOGIN VIA THE ICOUNT WEBSITE OR THE CASHPLUS WEBSITE**

Mon-Friday 8am–8pm, Sat 9am-4pm.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any ‘inclusive minutes’ in the same way as 01 and 02 calls. Calls may be recorded.

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View the shortcuts for our automated phone service.

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Account related queries:
Card Services
PO Box 466
Salford
M50 2XU

Important

Please note that emails relating to card related queries will not receive a response.

Cardholders are advised to contact customer services

Need to make a complaint?

If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible.

A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:

Complaints Department, PO Box 466, Salford, M50 2XU

If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at:

South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0845 080 1800
Email: [email protected]

Tell others:

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Updated on 2020-11-23T18:59:30+00:00, by Alex Moss.