Mon-Friday 8am–8pm, Sat 9am-4pm.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any ‘inclusive minutes’ in the same way as 01 and 02 calls. Calls may be recorded.

Call centre cheat sheet

View the shortcuts for our automated phone service.

Twitter Direct Message

Send us a DM on Twitter @icount_money regardless if you follow us or not.


Account related queries:
Card Services
PO Box 466
M50 2XU

For any other queries such as affiliate relationships, marketing or business development, please email [email protected]


Please note that emails relating to card related queries will not receive a response.

Cardholders are advised to contact customer services (serviced by Cashplus).

Icount Money Limited
1st Floor
Charter House
Woodlands Road
WA14 1HF

Tel. 0161 968 6838
[email protected]
[email protected]

Need to make a complaint?

If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible.

A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:

Complaints Department, PO Box 466, Salford, M50 2XU

If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at:

South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0845 080 1800
Email: [email protected]

Tell others:



Updated on 2017-03-27T10:34:21+01:00, by Alex Moss.