icount details

7 Hacks For Keeping Your icount Details Safe

We know that our valued customers value trust when it comes to handling their hard icount details and hard earned money.

They expect people to be working day and night to keep their finances safe and secure – and quite rightly so!

Icount Money is constantly looking for ways to improve our security to keep our customers’ money safe. We recognise that security is paramount in our customers’ thoughts.

We want you to feel confident in using your icount prepaid MasterCard® wherever you may be, but it is imperative to remember that there are always dishonest people out there looking for ways to make you part with your cash.

In this short guide will give you some fantastic tips to keep your icount details as safe and secure as possible.

How to keep your icount details safe

Sign your icount card as soon as you receive it

Shopkeepers can still ask somebody to provide a signature if they suspect your card is being used fraudulently.

Signing your card is an easy way to prevent fraudulent use on your card.

It’s a tried a trusted method that we have all used for years so make sure you sign your card the moment it arrives.

Don’t choose an obvious PIN number

Choose a PIN that is not going to be immediately obvious to others.

By using birthdays, the year you were born, anniversaries or four of the same number etc. you are making it much easier for somebody to attempt at guessing your PIN.

Choose a pin that isn’t so obvious to keep your money safer.

Keep your PIN stored in a safe confidential place, away from your card

Keeping your PIN in your wallet with your card is the easiest way for a thief to gain access to your funds.

Don’t store your PIN in your mobile phone, the best thing to do is memorise it. But, we can all forget things, it’s not in common, so storing it in a safe place that only you know about is the safest option.

Destroy and throw away any copies of your card details

Although most transaction now require the CVC number from the back of your card to process too these days, it is still good practice to destroy and bin any details you may have on paperwork from icount Money.

If you have a shredder even better!

Research unfamiliar online retailers

The internet can be a minefield for unscrupulous sellers. The rule of thumb is, if it sounds too good to be true, it usually is!

Although you icount prepaid MasterCard® does come with purchase protection, there is key criteria that must be met before you are covered under Section 75 of the Consumer Credit Act 1974. You can read more information about how this affects you here.

By doing a bit of research about the retailer first you protect yourself against dodgy sellers looking to make a fast buck from you.

Put the name into Google with reviews in the search bar. If anybody has had a bad experience with them you’ll be sure to find it there.

Check out unfamiliar companies with your local consumer protection agency

Consumer protection is a group of laws and organizations designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the marketplace.

If you think you have come across a rogue trader you can report it to them, as well as check to see if anybody else has lodged such complaints.

It always pays to be vigilant when buying from a retailer or supplier you are unfamiliar with.

Never give out your icount details or information you’re uncomfortable with

The icount Money team will never ask you to provide your PIN number or online banking details by phone, email or letter.

You should never give these details to anyone. The only person who will ever need them is you!

If you are ever asked for any of this information by anybody, end the conversation immediately.

Final thoughts

If you have any inkling whatsoever that all is not right with your account, approach it with the appropriate level of caution.

Our customer service team are there to help you, so if you have any concerns give them a call. It could end up saving you a lot of hassle in the long term.

Incidents like this are rare among icount customers and for the majority of customers’ this situation will never arise.

However, if it should, we are always here to help you with your best interest at heart.

Have you ever been the victim of card fraud?

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