Web security is very important to us here at icount, so we take great care to protect you. Please see below for details of how you can also help to guard yourself against online fraud.
Keep yourself safe online
- Never reveal your password to anyone or write it down
- Don’t use a password that could be easily guessed by someone else
- Change your password immediately if you suspect someone else could know it
- Log off when you’ve completed your transaction
- Keep your PC updated with current anti-virus software and the latest browser versions
- Don’t send us any confidential account information by email
- Treat emails you receive with caution. Remember that we’ll never ask you to disclose your personal or account information to us by email
- We recommend that you regularly visit the www.banksafeonline.org.uk website to keep up-to-date with tips to protect yourself from the latest scams
Your Username and Password
On registering an icount current account with us, you’ll have a username and password which must be used in order to access certain restricted parts of the website. Your username and password are used by us to identify you, so they’re very important. You’re responsible for all information posted on the website by anyone using your username and password. Any breach of security of a username and password should be notified to us immediately.
Our system security
- Our systems operate on 128-bit secure encryption. Look for the yellow padlock symbol in your browser status bar
- A team of independent security experts regularly tests our website
- Your session will time out if you don’t use your keyboard for more than 15 minutes
- Your icount Account Members’ log-in will be locked out after three failed access attempts. You’ll need to contact us to reset your account
- We’ll verify your identity before disclosing confidential information over the phone or resetting your password
- We don’t guarantee the website will be fault free and don’t accept liability for any errors or omissions
All forms and online account pages, i.e. those pages that show your information, use 128-bit encryption. Encryption makes your information unreadable to anyone who might intercept it. In addition, a Secure Sockets Layer (SSL) is used to connect your browser to our secure servers.
The latest browsers support 128-bit encryption. Older browsers (such as Internet explorer 5.0) support lower levels of encryption (40-bit or 56-bit) but they still remain extremely secure.
Secure Socket Layer (SSL)
A “Secure Socket Layer” is a commonly used method of managing the security of messages transmitted across the Internet and is used by us to connect your computer to our secure server. You can tell that SSL is in use if you are using Internet Explorer or Netscape Navigator when a small padlock icon appears on your browser status bar. If you have problems getting to secure mode, install one of the latest browsers and try the website again.
Which browser do I need to view this website?
Our website has been designed to work with a variety of the latest browsers on either Apple Macintosh computers or Windows based PCs.
If you’re using an older browser such as Internet Explorer 3, Opera 3 and 4, you’ll be able to view the information pages, but you may not be able to apply for a card or access your account information. To make an application online we recommend that you upgrade to the latest versions.
Need to change your screen resolution?
We recommend viewing this website with a screen resolution of 1024×768 or above.
Do you need plug-ins?
“Plug-ins” are additional software programs required by some websites to make them work properly. An example is Flash Player from Adobe. Our website doesn’t need any plug-ins to work effectively, however you may need a PDF reader such as Adobe Acrobat Reader to download certain documents.
Having difficulty accessing your account from work?
Most organisations have what is known as a “firewall” to protect their networks and their computers. A firewall is a secure server through which all communication passes and which protects the organisation’s computers from unauthorised access by filtering the information getting in and out. Depending on how the firewall is set up, access to another secure server may be denied.
If you’re having problems accessing your account from work but can access it from home with no difficulties, check with your IT department to see if a firewall is in place that may be affecting access to our website and how this has been set up.
Use of email
Please note that ordinary email is not secure.
Please don’t send us any confidential information via email. We’ll only use email to send you account information, such as your account balance and transaction information or special offers, if you’ve given your consent. We won’t use e-mail to send other confidential personal information to you. We can’t accept any responsibility for the unauthorised access by a third party and/or the corruption of data being sent by individuals to APS. It’s our policy that if any of our customers are victims of unauthorised access to their accounts, and provided that you have not breached our security procedures, acted fraudulently or without reasonable care, we’ll cover any direct financial loss which you may have suffered.
We’ll never send emails to you requesting security or any other confidential information. Don’t reply to any such emails or disclose any personal information. If you think you’ve received a fraudulent email that’s designed to look as if it was sent from us, forward the entire email including the header and footer to firstname.lastname@example.org then delete it from your email account.
What is a cookie?
A cookie is a text-only string of data, which often includes a random unique identifier that is sent to your computer or mobile phone browser from a website’s computer and is stored on your device. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
If cookies are enabled then during the course of any visit to an icount or APS’ website, the pages you see, along with a cookie, are stored to your device. On a repeat visit the icount or APS website may check to see, and find, any cookie left there on the last visit to enable us to present personalised feature. icount and APS might also look at IP addresses to add general information about the country, city or region in which you are located, along with your domain name (e.g. what internet service provider you use)
There are two types of cookies that may be used across the icount and all APS Group websites:
These are temporary cookies that remain in the cookie file of your browser until you close the browser. They enable information to be maintained across pages of our site pursuant to providing you with a better experience. These cookies cannot personally identify you and they will expire when you close down your browser.
These remain in the cookie file of your browser for much longer (though how long will depend on the life time of that specific cookie). These cookies help icount and APS recognise you as a unique visitor (just a randomly generated number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. On some of our sites, as with session cookies, they also enable information to be maintained across pages of our site and avoid you having to re-enter information.
Cookies cannot be used by themselves to identify you. It is important to note that at no time will we or our service providers attempt to identify you individually during your access of our general websites, and at no time do we know who you are or what pages you individually have been looking at – we simply aggregate the relevant information to create the market segments of groups of people.
The exception to this is within our secure websites – our secure banking site (Members’ Area) and our Online Application site – where we have to securely identify you and track your usage to protect your account. However the cookies themselves do not contain any personal or identifiable information.
Google sets a cookie on your browser that anonymously captures your interests allowing their advertising partners to present products and services on their websites that are relevant to you. Google are in full control of these cookies. You can change your Google Ad-Preferences or find out more about Google Ad-Preferences by visiting: www.google.com/ads/preferences/
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our iAdvance pages, we might find this out from your cookie and highlight general iAdvance information on your second and subsequent visits.
icount and APS group also use a number of independent measurement and research companies. They gather information regarding the visitors to icount and APS websites on our behalf using cookies, log file data and code which is embedded on our website. icount and APS use this type of information to help improve the services it provides to its users. All third parties are strictly required not to use any information for their own business or other purposes and at no time does the information identify you individually.
Third Party Cookies on icount and APS pages
Authorised Third Parties serve cookies via our sites, under our direct control. These are used for the following purposes:
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Control Cookie Settings
Majority of browsers will have a default ‘medium’ cookie setting, allowing 1st party cookies but blocking 3rd party cookies. You can change your cookie settings via your browser through the following paths:
- Internet Explorer: Tools > Internet Options > Privacy
- Firefox: Tools > Options > Privacy
- Google Chrome: Settings > Privacy > Content Settings
To opt-out of authorised third party cookies on this website please visit the Omniture Visual Sciences Privacy Centre: Adobe® SiteCatalyst® HBX Products and Services Privacy Statement
If you wish to immediately remove these cookies then please go to the SiteCatalyst HBX Cookie Opt-Out tool.
Some customers may receive an email claiming to be from icount, APS or AFL with a link to what appears to be our, icount’s or AFL’s website, where they are prompted to enter their personal and account details. icount and APS are in no way involved with this email and the website does not belong to us, icount or AFL. icount and APS will never send emails to its customers requesting security or any other confidential information. Don’t reply to any such emails or disclose any personal information in these websites. If you think you’ve received a fraudulent email that looks like it is from icount, APS or AFL, forward the entire email including the header and footer to email@example.com and then delete it from your email account.
When you apply for a product or service from us (or another party), you’ll be asked for personal information that’s needed to process your application. The information that you provide will only be used for the purposes described at the time of your application and where applicable in the terms and conditions that apply to the relevant product or service.
We’ll also collect, store and process your personal information on the icount and APS computers to; (a) personalise aspects of our overall service to you; or (b) communicate with you; or (c) learn from the way you use and manage your account(s), for example from the transactions you make and from the payments which are made to your account; or (d) We may retain information about you and your account for up to 6 years after your account is closed. We will use your personal information to manage your account(s), and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you. If you don’t want to receive information about our products and services, please write to Customer Services at PO Box 466, Salford, M50 2XU or by emailing us at firstname.lastname@example.org. We won’t disclose any such information outside of APS except:
- To fraud prevention agencies and other organisations who may use the information to prevent fraud and money laundering
- To persons acting as our agents under a strict code of confidentiality
- To anyone to whom we transfer or may transfer our rights and duties under our terms and conditions with you
- As required by law or regulation
If we transfer your information to a service provider or agent in another country outside the European Union, we’ll make sure that the service provider or agent agrees to apply the same levels of protection as we’re required to apply to personal information held in the UK, and to use your information only for the purpose of providing the service to us.