Telephone
- Customer Services: 0330 024 0924** provided by Cashplus
- From Abroad: +44 207 153 8940 if calling from outside the UK.
- Lost/Stolen Card: 0871 277 5599 or if calling from outside the UK +44 207 153 8940 (available 24 hours)
Mon-Friday 8am–8pm, Sat 9am-4pm.
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any ‘inclusive minutes’ in the same way as 01 and 02 calls. Calls may be recorded.
Call centre cheat sheet
View the shortcuts for our automated phone service.
Twitter Direct Message
Send us a DM on Twitter @icount_money regardless if you follow us or not.
Post
Account related queries:
Card Services
PO Box 466
Salford
M50 2XU
For any other queries such as affiliate relationships, marketing or business development, please email marketing@icount.co.uk
Important
Cardholders are advised to contact customer services (serviced by Cashplus).
Icount Money Limited
1st Floor
Charter House
Woodlands Road
Altrincham
WA14 1HF
Tel. 0161 968 6838
info@icount.co.uk
marketing@icount.co.uk
Need to make a complaint?
If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible.
A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:
Complaints Department, PO Box 466, Salford, M50 2XU
If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at:
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
