Telephone
**PLEASE NOTE ALL ICOUNT CARDHOLDERS WILL NOW BECOME CASHPLUS CARDHOLDERS – YOUR ACCOUNTS AND CARDS WILL CONTINUE TO WORK AND YOU CAN CONTINUE TO LOGIN VIA THE ICOUNT WEBSITE OR THE CASHPLUS WEBSITE**
- Customer Services: 0330 024 0924**
- From Abroad: +44 207 153 8940 if calling from outside the UK.
- Lost/Stolen Card: 0871 277 5599 or if calling from outside the UK +44 207 153 8940 (available 24 hours)
Mon-Friday 8am–8pm, Sat 9am-4pm.
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any ‘inclusive minutes’ in the same way as 01 and 02 calls. Calls may be recorded.
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Account related queries:
Card Services
PO Box 466
Salford
M50 2XU
Important
Cardholders are advised to contact customer services
Need to make a complaint?
If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible.
A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:
Complaints Department, PO Box 466, Salford, M50 2XU
If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at:
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
